Apr 23, 2024  
Butler Community College 2019-20 Catalog 
    
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Butler Community College 2019-20 Catalog [ARCHIVED CATALOG]

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HM 202. Quality Management /Customer Service

Credits: 3
This course will enable the student to evaluate strategies to improve leadership abilities, high performance teams, and employee empowerment in the hospitality industry. The student will develop approaches to customer service and conceptualize leadership skills that will incorporate traditional management theories.




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